When walking into a store of any kind, whether it’s a retail business or a restaurant, people should always conduct themselves in a certain way. Many people do not realize that the way they act in a place of business, although the business may not be their own, affects everyone's shopping or eating experience.
As a sales associate at a high-end retail boutique in New Jersey, I have seen it all. I have seen clients who act cordial and delightful while I have also had the misfortune to witness rude and nasty people act in such a distasteful way, it makes my stomach turn.
When one walks into a high-end retail boutique of any kind, one should be polite. If you don't know why the prices lean a little more toward the higher end, think about it first before you tell your friend loudly, "Oh my god why on earth is this ugly t-shirt so expensive?" Our merchandise is high-end designer clothing so the prices are set accordingly. You have to understand that a t-shirt made of cotton from Forever 21 is not going to be the same price as a designer t-shirt made from 100 percent linen.
You see, when you do that not only does your friend hear you, but every customer in the store hears you as well. I, the sales associate, hear you. The other shoppers hear you. Even the owner of the store could hear you. You must realize that when you say something like that, you are making every person in the store uncomfortable in one way or another. On top of the discomfort you are causing, you are also costing our small business potential sales due to the negative comments on our merchandise.
"Sometimes we get customers who are so loud that it makes my regular clients cringe," said Lisa Minervini, a 21-year-old fellow sales associate. "It makes my client feel bad when people make their negative comments about the merchandise she was thinking of purchasing."
I understand that everyone has different financial situations and I understand that everyone has different things that they are willing to spend their money on. I am not saying that everyone should start buying designer clothing or that no one could be fashionable without purchasing the clothing sold at the store
I work in. What I am trying to stress is that everyone should just be aware of their surroundings before they insult the businesses they walk in to.
Imagine this: You are sitting at your favorite Italian restaurant enjoying your favorite dish of ravioli. Now, in the midst of your delightful meal, a customer sitting right beside you who has the same dish as you spits out his food and starts to go on a rant about how terrible it is. Would you be able to enjoy your dish as much as you would if the rude man wasn't there?
So the next time you walk into a business of any kind and have an opinion about the way that it is run or what the business is selling, think very carefully before you open your mouth to speak. If you don't like the store, tell your friend later after you have left. I know that people don't intend on ruining business by expressing their opinions, but sometimes words are the biggest weapon a person can use.